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Due to privacy laws (GDPR, CCPA, etc.) and our privacy policy, we keep client information for a limited time. Videos purchased after July 2025 are available for immediate download and must be saved by the client. Purchase records are retained for 7 days only, and during this time we can retrieve your purchased video if needed. If there is no contact after that time, the video cannot be provided again and must be purchased again. Thank you for your understanding.